FAQs

SHIPPING

After the item leaves our warehouse via Fedex or USPS typical shipping times are range depending on the selected service.

Domestic Shipping: Our standing shipping time is 2 - 10 business days.

We ship with FedEx and USPS. Once the package has left our warehouse, Cape Candle cannot be held accountable for lost, stolen or mis-delivered packages. However, we want you to have the best possible experience with our company.

First contact the carrier that is responsible for your package and see if they are able to help. If they are unable to assist you please send us an email to info@capecandle.com describing the situation.

PAYMENTS

We accepts all major credit cards as well as PayPal. We do not accept money orders, checks, cash, or crypto currencies.

Cape Candle reserves the right to cancel any order.

There are certain metrics in place which will flag an order as fraudulent and will sometimes be cancelled. If your order is cancelled you will be sent a message with an explanation.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please email info@capecandle.com. If your return is accepted we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do everything we can to make sure your package arrives to you safely. Sometimes the contents of your order will break during transit.

If this happens to your order please email info@capecandle.com the following:

Photos of the packaging and candle if possible 

Quantity of broken candles as well as the invoice number (this number starts with CC) and then we'll send a replacement.

Orders

We do offer wholesale for our bobeches, accessories, real bayberry candles, beeswax candles, and more.

To register for a wholesale account please visit wholesale.capecandle.com and fill out the application.

Yes! In order to add a gift note simply write what you want on the note in the "Order Notes" section during checkout.

We are not able to change the shipping address once the order is placed.

Cape Candle is not responsible for mis-delivered packages due to the wrong shipping address.

If you need to change a shipping address after an order has been placed please reach out to FedEx or USPS to facilitate your request. You may incur an additional fee.

Didn't find what you're looking for?

Email Us

Free shipping

Free shipping on orders $60+

Exceptions may apply

Subscribe to our newsletter

Promotions, new products and sales. Directly to your inbox.