Orders are processed in 24-48 hours after receiving the order, but often sooner.
Domestic Shipping: Our standard shipping typically takes anywhere from 2-10 business days.
International Shipping: Depending on the location selected, international shipping typically takes up to 3 weeks to arrive.
No worries! Sometimes there is a delay in the tracking number updating. Once the carries picks up your package it will be updated. If you experience any issues after 48 hours of you placing your order you can contact us at firstname.lastname@example.org.
We ship with all major carriers, and local courier partners. Once your package has left our warehouse Cape Candle can't be held accountable for lost, stolen or mis-delivered packages. However, it is our desire that you have the best possible experience ordering from us!
We ask that you contact the carrier to see if they have any additional information. If the package was mis-delviered we ask that you contact your surrounding neighbors to check if they received it. If they are unable to assist you please reach out to email@example.com so we can work to help you resolve the issue.
We currently offer international shipping. The cost of shipping will be calculated at checkout.
International shipping does not qualify for free shipping.
Due to customs clearance in some countries, you may experience delays in shipping.
Yes, we do ship to APO/FPOs and it is included in our flat rate shipping fee.
Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned).
To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
We accept all major forms of credit cards as well as Paypal.
That's ok! We can help! If you are having a problem placing your order you can call us and place it over the phone.
Call us at: (813) 249-4732
Hours: 9 a.m. - 1 p.m. EST.
To start your return or exchange please visit: https://capecandle.returnscenter.com
You will need your order number and the email address associated with your order.
If you are not satisfied with your purchase you may return items within 30 days of purchase if the product is in its original condition. This means, unlit, unopened, or unused.
We will not accept returns for the following categories: soap, lotions, or any other bath & body products.
If your return is outside our standard returns & exchange process there may be a delay in you receiving a refund.
We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at firstname.lastname@example.org with the following:
Photos of the packaging and candle if possible
Quantity of broken candles as well as the order number and we'll send a replacement ASAP.
We are currently working to offer wholesale pricing & bulk discounts of certain products. Please stay tuned!
If you are interested signing up for our wholesale program, contact email@example.com
Yes! As you checkout there is an option to "Add a gift message." Write what you want on the gift note and we will include it in your shipment.
We will not include any billing or pricing information in gift shipments.